A clock in or out was not accepted

When a clock in or out is not accepted, the app says why. Find the message below.

An attempt that is not accepted is still saved, and your manager can see it.

You’re not at a work site

Your phone’s position was outside every work location.

1. Check Nearest site, Distance and Allowed within on the screen.
2. Move closer to the site, or step outside if you are indoors. GPS is less accurate inside buildings.
3. Tap Try again.

Still not working?

• Tap Add missed entry if you see it, and add the time yourself. See Add a missed entry.
• Otherwise ask your manager to add it.

If you are at the site and this keeps happening, tell your manager. The circle around the site may be too small.

For managers: the attempt is under Attendance, Pending, Rejected attempts, with the distance and the GPS accuracy. See Choose a radius.

Couldn’t get your location

Your phone gave the app no position.

1. Check that location is turned on for your phone.
2. Step outside, or away from tall buildings.
3. Tap Try again.

Location is turned off

The Clock tab shows this when the app is not allowed to use your location.

1. Tap Open Settings.
2. Allow location for Darg while using the app.
3. Go back to the app and clock in.

Darg reads your location only when you clock in or out.

You’re already clocked in

You tried to clock in while your last shift is still open. You do not need to do anything.

If that shift should have ended, you forgot to clock out. See If you forgot to clock out.

You’re not clocked in

You tried to clock out with no shift open. Either you did not clock in, or the shift was open so long that it closed by itself.

Add the missing time as a missed entry, or ask your manager to add it.

Clocking is paused

Clocking is switched off for your whole organisation. Ask your manager.

For managers: your trial has ended, a payment is overdue past its grace period, the subscription was cancelled, or the organisation is suspended. The owner can sign in on the web and open Organisation, then Subscription. See Subscription and billing.

This pay period is closed

The day you tried to clock is in a pay period your manager has closed. Ask your manager.

Not recorded. No connection.

The clock in or out did not reach Darg. Tap Retry when you have signal. See If you have no signal.

Update required

Update Darg from the App Store or Google Play, then try again.

Something else

If the app says Not recorded with This clock wasn’t accepted. Ask your manager., ask your manager to add the time.